Shipping Information

UK Delivery

Orders placed before 15.45 pm (GMT) are despatched the same day.

Royal Mail Tracked 48* (2 to 5 business days) = FREE for orders over £25, or £3.95 for orders under £25.

(*Some smaller items may be sent untracked on the Royal Mail Large Letter Service.)

Royal Mail Tracked 24 Express (1 to 3 business days) = £4.95.

This is NOT a Guaranteed Next Day service. Although most orders should arrive the next day, Royal Mail may occasionally take longer to deliver.

Please use the tracking link provided in your shipment confirmation email to follow the progress of your order.

In the unlikely event that your order has not arrived within the stated times, please wait an extra two days before contacting our Customer Care team on +44 116 2514848 or email [email protected].

International Delivery - outside of the UK

(Dermacare is based in the UK and all orders are despatched from our UK warehouse)

International orders are shipped using the Royal Mail International Tracked Service, and then delivered via your domestic postal service.

The parcel can be tracked further on your domestic postal service website using the tracking link provided in your shipment confirmation email.

Please include your telephone number in the address details at checkout for the courier, or the parcel may not be delivered.

If you are unsure please contact us before placing your order at [email protected] so we can try to assist you.