Privacy Policy


This privacy policy sets out how Dermacare Direct uses and protects any information that you give Dermacare Direct when you use this website. Dermacare Direct is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Dermacare Direct may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st May 2018.

What We Collect
We may collect the following information:

  • first and last name
  • contact information including email address and phone number
  • credit and debit card information to process payments
  • login details to our website
  • demographic information such as postcode, ip address, preferences and interests
  • other information relevant to customer surveys and/or offers

What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping
  • We securely pass name, address and email address to PayPal and Amazon Pay to process payments on our website
  • We securely pass name, address, email address and credit card information to Braintree (Owned By PayPal) to process credit card payments. We only store credit card information through encrypted channels which cannot be read/unencrypted by anyone at any time.
  • We securely pass, name and email address to Mailchimp to organise and mail out our newsletters to you.
  • We do not pass any information, except stated above, to any other third parties for any purpose. 
  • We may use the information to improve our products and services.
  • If you have signed up to our newsletter, we may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. We have employed Security Metrics to carry out periodic scans of our entire network to ensure we are compliant with PCI DSS security standards.  We are also fully compliant with the new GDPR regulations set by EU.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen. You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please write to Data Protection Details, Dermacare Direct, Stoughton Grange, Gartree Road, Leicester LE2 2FB or ring us on 0116 251 4848. If you believe that any information we are holding on you is incorrect or incomplete, please write to us or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

If you wish any or all of your data to be entirely deleted from our systems, please contact us at the above address, email us or phone us. We may need to confirm your identity for us to delete this information.

Cookies, IP Addresses, Pixel Tags & Tracking Technology 

A cookie is a piece of data that enables us to track and target your preferences. We may place a "cookie" on your computer's hard drive so we can recognise you as a return user and personalise your experience and your use of our Dermacare Direct Site. The cookie will be stored on your computer's hard drive until you remove it. We may also use temporary or “session” cookies to help you shop. These cookies will expire when you place an order. You can have your browser notify you of, or automatically reject, cookies. If you reject our cookies, you may still use the Site, but you may be limited in the use of some of the features.

We may also use IP addresses to analyse trends, administer the Site, track traffic patterns, and gather demographic information for aggregate use, as well as in combination with your personally identifiable information for credit fraud protection and risk reduction. 
When you visit this Site or view one of our emails, we may use pixel tags (also called "clear" gifs), tracking links and/or similar technology to note some of the pages you visit on our Site and personalise your experience. We may also use pixel tags to determine what types of email your browser supports. We may use the information collected through pixel tags, tracking links and similar technology in combination with your personally identifiable information.

This website uses the following cookies:

AdRoll: We useAdRoll remarketing codes to log when users view specific pages or take specific actions on the website. This allows us to provide targeted advertising in the future to you via our own website as well as other websites.

Google Analytics: The Google Analytics cookie allows us to see information on user website activity including, but not limited to page views, referral and average time spent on the website. The information is depersonalised and is displayed as numbers, meaning it will not be tracked back to individuals, which helps to protect your privacy. Using Google Analytics we can see what content is popular on our website, and strive to ensure you have the best user experience possible.

DoubleClick: We use Google Analytics remarketing codes to log when users view specific pages or take specific actions on the website. This allows us to provide targeted advertising in the future.

We also use the following features from Google to advertise to you: 

  • remarketing
  • interest categories
  • similar audiences
  • other types of interest-based advertising
  • demographic and location targeting

Requirements may apply to all aspects of interest-based advertising, including remarketing lists, ad content, data feeds and advertiser sites

You can change your Google ad settings and preferences here -



Copyright © 2020 Dermacare Direct. All rights reserved. Dermacare Direct is registered in England and Wales. Company number: 06793801.