Exceptional Personal Service is our mission!

 Dermacare Direct strives to provide superior customer service with the highest level of integrity and this is of paramount importance to us.

We are committed and dedicated to this quest and we want all of our customers to feel confident that they will be receiving the highest quality of service, the best range of skin care products, and expert, professional skin care advice.

We take you - and your skin - seriously, and want to make sure your shopping experience leaves you 100% happy. Every customer gets the VIP treatment at Dermacare Direct to ensure complete personal customer satisfaction!


Customer Care



Should you have any general enquiries, Penny is in charge of our Customer Service Department and she will make sure that all enquiries are dealt with in a welcoming and polite manner.

Should you want to place an order over the phone or if you wanted to know about delivery, Penny will be on hand to help or if she can't help, will pass the enquiry over to the relevant person to enable a speedy resolution.




Jade ensures that all orders are processed as soon as possible and that they leave us as soon as possible – usually on the same day that we receive the order from you!

We always go the 'extra mile’ to ensure that each customer receives the very best service we can possibly offer and we will try and sort out any problems that occur as soon as we can.

 Please feel free to leave your comments about our service on our Facebook page and ekomi.


Cosmeceuticals/Skin Care Products.

 We are official stockists and authorised sellers of a wide range of leading cosmeceutical skincare brands, as used in top cosmetic clinics.

Cosmeceuticals are professional skincare products which bridge the gap between cosmetics and pharmaceuticals. Backed by science, 'cosmeceuticals' provide the most effective and active ingredients for improving the skin and treating skin conditions. They are used by skincare professionals such as dermatologists, cosmetic doctors, nurses and aestheticians in their practices.

Skin can now be effectively prevented from ageing using the correct medically formulated skincare treatments at home. Advice from a skincare professional is essential to ensure proper use of cosmeceuticals and you will receive expert advice from Dermacare Direct. You can be assured that at Dermacare Direct, all our products are genuine and our stock is sourced only from official UK manufacturers and distributors.


Expert Advice.


Do you have a question regarding any of the products, or your skin condition? Do you need assistance choosing the right product for your skin type or concern? Would you like a professional and individually tailored skin care program specific to your skin requirements?

Simply ask Andrea for free personal advice, to recommend the right products for your specific skin type or problem or to provide information on how to use any products to ensure they are used properly.

Please email andrea@dermacaredirect.co.uk for free advice or contact her on the advice number 0116 251 4848 (Mon-Fri 9-5pm) Alternately please fill out an online consultation form on the consulting room page.

If you live nearby, Andrea can provide personal face to face consultations at our Leicestershire clinic.

Please leave your comments on our Facebook page and feel free to ask any questions.